Terms and conditions

The short version of how we work with you. The full terms for your job come with your quotation.

Your quotation

Your written quotation sets out the work and the price. When you accept it, in writing or electronically, that forms the agreement between you and The Local Handyman London Ltd. Please check it carefully.

Changes and extra work

If the work changes, or you ask for something extra, we price it and agree it with you in writing before we do it.

Payment

Payment terms are shown on each quotation. A deposit may be needed before we start, with the balance due when the work is complete. Larger projects are paid in the stages shown on the quotation. VAT is charged at the standard rate.

Late payment

Invoices are due on the date shown. We may charge reasonable costs and interest on overdue invoices, as the law allows.

Your right to cancel

If you are a consumer and you agreed the work at your home, by phone or online, you normally have 14 days to change your mind. If you ask us to start within those 14 days and then cancel, you pay only for the work done and materials ordered up to that point. After that, please give us as much notice as you can if your plans change.

Materials

We supply quality materials and use them as the manufacturer intends. You are welcome to supply your own, but we cannot guarantee materials we did not supply.

Your property

Please move valuables and fragile items from the rooms we are working in. We protect floors and furniture that stay in place. We need access to power, water and a toilet where reasonably possible. Parking and congestion charges are added at cost where they apply.

Our workmanship

We guarantee our workmanship. If something is not right, tell us as soon as you can, ideally within five days of completion, and we will come back and put it right. This does not affect your legal rights.

Dates

Jobs can overrun for reasons outside our control. If we need to move your start date we will give you as much notice as possible, and at least 24 hours.

Safety

We do not work on materials we suspect contain asbestos; a licensed specialist must deal with those first. Gas and electrical work is carried out through our approved Gas Safe registered and qualified electrical contractors.

Full terms

This page is a summary. The full terms for your type of work are sent with your quotation, and those are the terms that apply to your job.

The Local Handyman London Ltd, Hill Rise, Greenford, UB6 8PF. Company number 13289440. VAT registration 457262381. info@localhm.co.uk. Last updated November 2026.